SHIPPING
USA Products
We are glad to bring our customers located in the USA great value and service. That’s why we provide fast free shipping from our Fulfillment Center in California by UPS and USPS on these special items. This service is only provided for products listed under the USA Products category. Our normal delivery time for these products is 4 days or less after processing. These products cannot be shipped outside of the USA.
Worldwide Products
We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide including the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of High-Ticket (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tupira.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfect for my patio
Just the right planter for a modern white apartment, but the plants I have needed more root space. The self-watering division took much space. None the less, I really like them.
I bought these to repot my ferns and love them!
The design and functionality of this product is very good.
These work great! Perfect for my new hanging plants.
This has saved me and my plants so many times. I have many plants of different kind that require different modes of watering, and it’s already hard enough to remember to water them regularly, nevermind instructing others to look after them while you’re away. But the pot has really changed the game and now my plants are safe, they’re watered just enough so they don’t die while I’m away, and the soil is not too wet so the roots won’t rot. What’s more, the design of the pot is stylish and would fit into about every décor. It’s easy to assemble and hang.
Received these today. Pleasantly surprised. They are a generous size for repotting plants from cheap plastic planters. I thought they felt a bit heavy but they don’t feel heavier than plastic. I put coffee filter over drain holes as I always have done. They are a nice color and really look great. Actually I think they would look great as non-hanging or hanging.
These seem to be solid hanging pots. The hangers aren't the typical flimsy plastic that you usually get these days that wears out after about the second season. The pots seem like they'll last a while, too. The only thing I would say is pay attention to the size
Very well-made
This plant hanger looks perfect in my mid-century modern style living room, but it could accommodate really so many styles.
Cute item
This hanging basket is sturdy and looks great, I don't need to do any spray painting or other crafty ideas to make it look nice enough to feature in my home.
This really helped me look after my plants during my trip, however would love for the pot to have bright-colored options
The rope isn’t thick enough and even though I tied big knots it still slipped out. Changed the rope and now it’s fine
These were added to my backyard garden. I hung them from a trellis and my plants are growing beautifully inside them! I love the color of these pots! I have a few hooks on my front porch so I will be making another purchase soon. These were better quality than anything I have seen at the stores. When I purchase again... This is the only brand I will get! They have gone through triple digit temperatures and heavy rain and they are still like the day I bought them... beautiful.
Was looking for something like this for a long time, I wish they’d have them in different colors
I like this one
The planters are light weight, yet sturdy. The spider plant and pothos look great in these planters.
Functioning great, have had it for over 3 months. The material is not something it’d usually go for, but my plants are doing fine
Wonderful hanging self-watering pots. Both have devil’s ivy and are very happily growing plus only have to water weekly!
I have a very happy ivy and a very happy pothos! My plants have really taken off since they've been transplanted to these pots. I love self-watering pots; I love not having to guess on how much water the plant needs. These pots are good looking, well made and a great size.
This is a fantastic pot. It looks great and is very durable. All hardware is included. I will purchase more.
Would love for them to be bigger but the self-watering feature works nicely
I recently "rescued" some pothos vines from a friend, and needed a hanging pot for them. This is perfect! It holds a lot of soil, making it great for these vines to grow into - I doubt I'll have to transplant them. The hanging mechanism is simple and seems sturdy. It doesn't get in the way of the vines, like some pot hangers do. I also really like the dual pot design, because a lot of hanging planters don't have proper drainage. This allows the soul to drain, but won't leak on anything below! I wish the product offered a variety of chain lengths, but even so I think I'll be back for more !
Very stylish