SHIPPING
USA Products
We are glad to bring our customers located in the USA great value and service. That’s why we provide fast free shipping from our Fulfillment Center in California by UPS and USPS on these special items. This service is only provided for products listed under the USA Products category. Our normal delivery time for these products is 4 days or less after processing. These products cannot be shipped outside of the USA.
Worldwide Products
We are proud to offer free international shipping services that currently operate in over 200 countries and islands worldwide including the USA. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of High-Ticket (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://tupira.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use it as a ring holder. Looks adorable on my vanity!
I love these Cat ceramic tea bag holders. In addition to the uses mentioned, I plan to use them for pill trays that I can set by my plate for my breakfast and dinner pills. They are very easy to clean and would be a great gift for any of the listed purposes. I also have many friends that drink tea and will use them when they visit. They are a great value and they arrived ahead of the scheduled delivery time!!
Very rich and nice looking for the price. I love this tray, I keep it out on my counter…..beautiful.
Got as a gift for someone and they loved it!
Pawsome!
Adorable gift for the cat lover! They are breakable but hold up Well under normal use. Easy to clean.
I know they say that they were for holding tea bags, but we use them for spoon holders when we’re cooking to keep the counters clean.
Super cute product and great packaging!
I like it a lot. It is exactly what it looks like. I use as a tea tray it is exactly as pictured
Good quality and was very cute.
Well made , fits & works perfectly
Got it in my mail this couple of hours ago. Super excited about giving it a try!
High quality product. Color is great! Product arrived in time!
this is a perfect choice for such a low price
With such a discount, Pawsome Gray Ceramic Tea Tray is just what i was looking for
reviews are great, so I risked to order from this shop. Fortunately quality was really good + it arrived before the deadline.
Super, very nice item... Fast delivery.
super ! not that expensive but the quality really good!
as for my experience, Pawsome Gray Ceramic Tea Tray is really worth ordering
Excellent product, practical, necessary and useful, meets purchase goal.
Cool item! The quality is excellent. It came very quickly. I am very happy, recommend!
thank you! quality is good! I like it!
Really pretty! The material is good enough for the price. Really well made, I loved it!